REFUNDS AND RETURNS
D1VE Goalkeeper Products strive to ensure our products are designed and manufactured to ensure customer satisfaction. However, we are all human, and sometimes manufacturing faults may occur. Our warranty policy is as follows:
The stitching on all D1VE Goalkeeper Products will be replaced following an inspection by our trained D1VE team. All items for returns should be posted back to us for assessment. If the item is deemed to contain a manufacturing fault, we will issue the same, or similar model free of charge.
Our Goalkeeper gloves use only the highest quality latex to ensure maximum grip and comfort in all conditions. However, as latex is a natural product, it is to be expected that it will degrade over time. Thus, any wear and tear to the latex will not be covered under warranty.
If you are unhappy with your purchase, or made a mistake with your sizing when placing the order, please contact us so that we may issue a refund or swap them for the appropriate model/size. Returns will be sent back to us at the buyers expense. If your item/s are returned in a used state, or not in their original sales condition, we reserve the right to refuse a refund or exchange. Please remember that if we cannot resell the item, it is deemed as used, and therefore it cannot be sold.
We take every care to ensure that customer satisfaction is our number one priority - Please be fair with us, and we will go above and beyond to help you in every way we can.